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Submitted by: Anonymous

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Don't bother wasting your money with this company. We've had noting but problems with this company. They will not pay claims. Every time we've made a claim, they either say they can't pay until they receive the dog's full medical history or that they never received the claim. We've faxed multimple copies of medical histories, including the successful fax transmission reports of previous attempts and they still refuse to acknowledge they received any information. After cancelling the coverage on our animals, they still billed us! I called their cancelation depatment, again, and they said last time the call went to a regular customer service rep and not a cancellation rep. This company is very shady and is not to be trusted.

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Submitted by: Anonymous

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At 5Am, I was feeding my cats; 2 indoor, 2 outdoor (choice). An incredibly beautiful, shiny, large, terrified house cat came crying in agony, to me. So exited to see that yellow tag, with all of the identifying numbers. BUT NOBODY COULD BE REACHED.Called several times. RECORDING said 'Hughes net' (correct number). If they had just gone to Animal Welfare, or their local vet for COUNTY TAGS and a chip; I could have found his home by 7AM. Instead, I had to leave him; because you can't just 'corral' someone's pet! How heartbreaking and horrible! I live on a very dangerous road, for animals. It's dark, busy, winding and LITTERED with dead animals. Anybody who wants to help, knows to scan for a chip (MAKE SURE THEY REGISTER IT!)-But this tag was MORE HARM THAN GOOD! False security is very damaging. I rescue animals, and I could have helped him, if they hadn't spent a bunch of USELESS money with these people who say they're there '24/7'. OH, NO THEY'RE NOT!! This seems like one of those vets, who care about MONEY; not animals! COUNTY TAGS AND CHIPS WORK!!! This DIDN'T.

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